What lockscreen shortcut placements make for a more premium user experience?
Client: Large technology company with software and hardware offerings
Responsibilities: UX Research
Team: Self (UXR), 1PM, 1 Presentation Designer
Topics: Lockscreen shortcuts
Methods: Qualitative In-depth Interviews (IDIs) (n = 50 UK participants across 7 device types and two levels of device premiumness)
Context
The client team came to us looking for a comprehensive understanding of what lockscreen shortcuts participants preferred for which apps and why.
Commentary
In this study, I had the opportunity to capture rich gestural and physical data, not just UI feedback. I focused on highlighting the impact of prior experience, perceived device premiumness and accessibility concerns on shortcut assignment, and mapped a list of recommended shortcuts-to-apps.
I also developed a framework for extending future lockscreen assignments, with an eye towards extensibility (since one of the underlying assumptions was that lockscreen shortcuts would likely be expanded over time). This was a rewarding study, since it had a concrete impact on the way that the client interfaced with OEM manufacturers and fed into device guidelines for lockscreen shortcut assignments.
Redacted sample deck excerpts available upon request.